How To Use an ATM Machine in Thailand (and not lose your card)

How to Use an ATM in Thailand

Using an ATM in Thailand isn’t always the same as back home, so it helps to be ready for anything. If you’re not paying attention, you could lose your card, and getting it back can be a huge hassle.

First off, keep an eye on the card slot. Some ATMs give your card back before handing over the cash. Others do it after. If you don’t grab it fast enough, the machine might pull it back in, and then you’ll have to go to the bank to try and get it.

Here’s the tricky part—some banks don’t even control their own ATMs. If a third-party company runs the machine, the bank staff can’t open it for you. We’ve had this happen twice, and both times, the machines just took our cards for no reason.

Best advice? Bring at least two bank cards just in case. If an ATM eats one or it stops working, you’ll have a backup. Trying to get a lost card back is usually more trouble than it’s worth. Both times it happened to us, we just canceled the card and ordered a new one.

So, before you use an ATM in Thailand, slow down and watch what’s happening. Make sure you grab your card first, then your cash. And always have a backup plan!

Thailand ATM Machine Protocol #1

1. You enter your card.
2. You enter your password.
3. The machine ejects your card and you continue your transaction.
4. You take the receipt at the end. You leave.

This one is good if you’re ready for it. Sometimes the machine makes a ding or bell to let you know to grab your card. Some machines don’t. The problem really is the non-conformity of ATM protocol. Banks owning the ATMs can choose the process you go through. Unfortunately, nobody has hit on the perfect formula for helping you not lose your bank cards and credit cards!

Thailand ATM Machine Protocol #2

1. You enter your card.
2. You enter your password.
3. You go through the complete transaction.
4. The receipt pops out of the machine.
5. Your card ejects.

This one is bad because at a lot of ATM machines worldwide, the receipt ALWAYS comes out at the end after you’ve withdrawn your card. If you’re not looking at the slot, your card can come out silently and you’ll miss it. Probably 20% of all of our Lost Item Reports are about cards lost at the ATM machines around Thailand. Especially in the tourist areas of Pattaya, Phuket, Ko Samui, and Bangkok.

Thailand ATM Machine Protocol #3

1. You enter your card.
2. You enter your password.
3. You go through the transaction.
4. Your card ejects.
5. Your receipt ejects.

This one is what most people seem to expect.

Cardless ATM Withdrawals

If you’re a local, or have access to a local bank in Thailand, you can use what is termed ‘Cardless ATM Withdrawal.’ You make a request to do it through your banking app on your phone and then when you arrive at the ATM, you scan a code and instantly your cash is withdrawn. No credit card or bank card needed. This is helpful, especially for people who have lost their cards or had them retained in the machine at a prior date.

The major takeaway of this article is for you to STAY VERY AWARE OF WHEN YOUR CARD IS EJECTED from the machine. That way you won’t leave it there for someone to grab or for the machine to keep.

If you lost something in Thailand, you need to file a LOST ITEM REPORT as soon as possible. It’s better to get our investigative process started as soon as possible.

File a Lost Item Report Now:

Bangkok | Chiang Mai | Chiang Rai
Chumphon | Ko Samui | Krabi
Pattaya | Phang Nga | Phuket